Versa stopped tracking my heart rate and floors

[Mmereth]

The last 2 nights, my Versa hasn’t displayed my heart rate while asleep. 
It’s also not tracking flights of stairs climbed. 
many one have any ideas how to fix this?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

@Mmereth It's good to see you around the Community Forums. 

Have you checked if the heart rate settings hasn't been turned off? This would explain why the two "--" and the sleep data not being tracked. To check this, on your watch, open the Settings app > Heart Rate > tap to turn the setting On.

For more troubleshooting steps, see What factors can affect my heart-rate reading on my Fitbit device? 

If you are not receiving sleep stages, please consider the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

To learn more about your sleep data, see How do I track my sleep with my Fitbit device? and What should I know about Fitbit sleep stages?

Regarding your Versa not tracking floors, keep in mind that it tracks floors by measuring changes in air pressure through a small hole in the back of the Versa. If this hole becomes blocked then it can cause this problem.

With that being said, please try cleaning it with by following these steps How do I clean my Fitbit device? 

Don't forget that Fitbit devices that count floors have a small hole (altimeter sensor) on the back of the device so please don’t insert any items, such as paper clips, into this hole as you can damage your device.