Versa stopped tracking my heart rate and sleep data

[CozzaJ]

My Versa 3 just stopped tracking my heart rate and sleep last week and the green flashing light on the back has disappeared. I’ve checked setting and heart rate is switched on. What next? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @CozzaJ. Welcome to the Community Forums. Thanks for checking that the heart rate setting is enable.

As a first approach, I'd recommend trying the following steps:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, please take a look at this help article What factors can affect my heart-rate reading on my Fitbit device? 

On the other hand, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Hope that helps. 

[CozzaJ]

Hello
I followed those steps and it worked briefly and then stopped again. The red and green lights are back on the back of Versa and it’s tightly secured around my wrist where it’s always been. Any other tips?

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