03-31-2022 13:22 - last edited on 04-02-2022 09:54 by MarreFitbit
03-31-2022 13:22 - last edited on 04-02-2022 09:54 by MarreFitbit
My watch won’t show heart rate or track sleep. I cleaned it, restarted it, and restored it to factory settings and nothing. Any advice??
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
04-02-2022 09:56 - edited 08-03-2023 12:05
04-02-2022 09:56 - edited 08-03-2023 12:05
Hi there, @ReaganClare. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out.
As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:
Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?
On the other hand, I recommend considering the following in order to get sleep stages:
If the above doesn't solve the issue, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
04-02-2022 09:56 - edited 08-03-2023 12:05
04-02-2022 09:56 - edited 08-03-2023 12:05
Hi there, @ReaganClare. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out.
As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:
Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?
On the other hand, I recommend considering the following in order to get sleep stages:
If the above doesn't solve the issue, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...