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Versa stopped tracking my heart rate data

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‎11-12-2021 18:56 - last edited on ‎11-13-2021 04:25 by Fitbit Moderator

‎11-12-2021 18:56 - last edited on ‎11-13-2021 04:25 by Fitbit Moderator

The sensor on my Versa  just stopped working. The lights from the sensor are not on either. I've tried all the suggested fixes. Reseting,  restarting, nothing works. My metrics are all messed up. Please help!

 

Moderator Edit: Clarified subject

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‎11-13-2021 03:46

‎11-13-2021 03:46

This is sooo strange but the heartrate function on my fitbit verse that I bought in 2018 stopped a couple of days ago -- no green light on the back.  I've chatted with the helpchat and did a factory reset but the light is still not functioning.   I'm waiting for a reply form customer support -- but I think it means buying a new smartwatch.   I was hoping they might have a trade in policy -- please post if you find a solution, thanks karen 

 

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‎11-13-2021 08:23

In response to keyboardkaren

‎11-13-2021 08:23

It was acting funny all week with zone minutes and then yesterday, no more heart rate. Nothing has worked, I've tried resetting, restarting, turning things on abd off, nothing. Interestingly enough, I purchased this fitbit in December 2018. I think this is it...

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