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Versa stopped tracking my heart rate

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‎07-24-2019 06:57 - last edited on ‎07-25-2019 07:46 by Fitbit Moderator

‎07-24-2019 06:57 - last edited on ‎07-25-2019 07:46 by Fitbit Moderator

Shortly after getting a new versa, the heart rate stopped working in the middle of a day. I've restarted, factory reset, etc but no joy. The lights are still active on the back, but nothing is reading.

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎07-25-2019 07:45

‎07-25-2019 07:45

@CT2019 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped tracking your heart rate. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please follow the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your hear rate and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-26-2019 05:38

In response to JuanJoFitbit

‎07-26-2019 05:38

I went through all the steps and additional links I could see, but no change in the heart rate monitor. Still no readings. 

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‎07-26-2019 09:46

In response to CT2019

‎07-26-2019 09:46

This happened to me as well.. then the whole thing stopped working. Just got a replacement through fitbit as it was still under warranty. give them a call.

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‎07-26-2019 10:16

‎07-26-2019 10:16

My versa lite heart beat had never worked I’ve tried everything to turn it on.

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