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Versa stopped tracking my heart rate

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‎05-21-2020 13:34 - last edited on ‎06-02-2020 05:18 by Fitbit Moderator

‎05-21-2020 13:34 - last edited on ‎06-02-2020 05:18 by Fitbit Moderator

The heart rate monitor on my fit bit versa has stopped working I need help on that.

 

 

Moderator edit: updated subject for clarity

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‎06-02-2020 05:17

‎06-02-2020 05:17

Hi @NereidaVC, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it stopped tracking your heart rate.

 

Please try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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