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Versa stopped tracking my heart rate

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‎05-30-2020 09:25 - last edited on ‎06-09-2020 04:41 by Fitbit Moderator

‎05-30-2020 09:25 - last edited on ‎06-09-2020 04:41 by Fitbit Moderator

The heart rate feature on my Versa is not working.  The red light constantly stays on draining my battery life.  I’ve tried restarting several times, which did work. Finally I did a factory reset and the problem still exist.  Has anyone else had this problem and if so what did you do to resolve this issue?

 

 

Moderator edit: updated subject for clarity

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‎06-09-2020 04:40

‎06-09-2020 04:40

Hi @Pam51d, welcome to our Fitbit Community! Regarding the heart rate tracking issues that your Fitbit Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In order to avoid providing the same information, please let me know how the factory reset was performed.

 

In the meantime, try the troubleshooting steps that are listed in this help article. After this, try the tips that are included in this page in order to improve the battery life of your watch

 

Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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