Versa stopped tracking my heart rate

[Mant1975]

My Versa stopped tracking heart rate several days ago. I have visited similar issues in the forums and have done troubleshooting: re-started the device numerous times, disconnected from the Fitbit app (Android) and added it back and factory reset. There is no heart rate light other than after I first re-start my device and then it goes away. Heart rate stays flat lined or stuck at 60. No longer useful for sleep tracking or workouts but hey, notifications finally working again for texts! Can anyone help. I have sent a message to Fitbit support but am impatient. Thanks!

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @Mant1975, welcome to the Community Forums. Thanks for the details provided in your post about your Versa that is not tracking your heart rate and for trying to fix it. 

If you haven't done so yet, I'd recommend the following steps:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see: What factors can affect my heart-rate reading on my Fitbit device?

If the steps don't work, please note that someone from our Support Team will reach out to you as soon as they can since due to recent events affecting our operations, support options are limited and wait times are longer than usual. Keep in mind that we did receive your email.

Let me know if you have any questions present. 

[Mant1975]

Thank you for the response. This was not successful. 

[MarreFitbit]

Hello @Mant1975, thanks for getting back and for the update. I'm sorry to hear that the steps didn't work. As I mentioned in my post, I'd recommend to wait until our Support Team reach out to you to further assist you with this matter. due to recent events affecting our operations, support options are limited and wait times are longer than usual, but they will definitely contact you back. 

I'll be around if there's anything else I may do for you in the meantime.