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Versa stopped tracking my heart rate

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‎04-05-2021 16:25 - last edited on ‎04-06-2021 07:07 by Fitbit Moderator

‎04-05-2021 16:25 - last edited on ‎04-06-2021 07:07 by Fitbit Moderator

I tried everything, reset, factory reset, update, changing settings... nothing works... I look after my watch a lot I had it for 3 years+ and all of the sudden it stopped working! 

 

 

Moderator Edit: Clarified subject

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‎04-06-2021 07:08 - edited ‎04-26-2024 08:46

‎04-06-2021 07:08 - edited ‎04-26-2024 08:46

Hi there, @Hernannz. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

Since you've already exhausted all possible troubleshooting steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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