Versa stopped tracking my heart rate

[Malskrzypek]

I know this topic was discussed but nothing seems to work. The laser light doesn’t work and my heart rate isn’t monitored, I disconnected, reset the device as well as tried all the other troubleshooting. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Malskrzypek. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

In addition to the steps you've done so far, I'd recommend trying the following to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more troubleshooting steps, see: What factors can affect my heart-rate reading on my Fitbit device?

By the way, I've moved your post to the Other Versa Smartwatches for organization purposes.

Hope that helps. 

[Malskrzypek]

Hi!

Unfortunately it still doesnt work 😞

Kind Regards,
Malwina