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Versa stopped tracking my heart rate

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‎07-10-2021 19:14 - last edited on ‎07-12-2021 11:11 by Fitbit Moderator

‎07-10-2021 19:14 - last edited on ‎07-12-2021 11:11 by Fitbit Moderator

My Versa stopped syncing my heart rate hence the workouts are not being captured ..any help suggestion how to solve this..tried restarting but didn't work.

 

 

Moderator Edit: Clarified subject

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‎07-12-2021 11:14

‎07-12-2021 11:14

Hi there, @Deepti25. Thanks for stopping by and for trying to troubleshoot the issue with your Versa before reaching out. 

 

As a first approach, I'll recommend performing the following steps:

 

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

 

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?

 

Hope that helps,

Maria | Community Moderator, Fitbit


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‎07-12-2021 11:52

In response to MarreFitbit

‎07-12-2021 11:52

I have the same problem.  My Versa stopped tracking my heart rate 2 weeks ago.  I have tried the above procedure 3x, and have even Factory Reset 2x => no joy.  Anything else I can do?

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