help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa stopped tracking my heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-13-2021 05:10 - last edited on ‎07-13-2021 17:05 by Fitbit Moderator

‎07-13-2021 05:10 - last edited on ‎07-13-2021 17:05 by Fitbit Moderator

Fitbit Versa special edition not showing heart rate. Laser at the back too not shining the light. Tried all the suggested solutions including factory reset.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-13-2021 17:07

‎07-13-2021 17:07

Hi there, @Uday2018. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

 

In order for me to better assist you with this, please confirm that you've followed the steps below:

 

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

 

Also, for more detailed information, see: What factors can affect my heart-rate reading on my Fitbit device?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎07-13-2021 23:06

‎07-13-2021 23:06

Mine wont work all the time as I have 2 full sleeve tattoos.. I have a pattern and it’ll only work if it’s sat on a clear bit of skin which is really annoying, they took away a senser to make it better… it made it worse.. 

Best Answer
0 Votes