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Versa stopped tracking my heart rate

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‎11-23-2021 18:22 - last edited on ‎11-24-2021 10:10 by Fitbit Moderator

‎11-23-2021 18:22 - last edited on ‎11-24-2021 10:10 by Fitbit Moderator

Wondering why my heart rate on my Fitbit versa stopped working in mid October?! Anyone else having issues? 

 

Moderator Edit: Clarified subject

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‎11-24-2021 10:12

‎11-24-2021 10:12

Hi there, @Karmel928. Thanks for stopping by in the Community Forums. 

 

As a first approach, I'd recommend following the steps below:

 

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

 

Also, for more detailed information, see: What factors can affect my heart-rate reading on my Fitbit device?

 

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎12-03-2021 09:10

‎12-03-2021 09:10

I have not been able to get the heart rate monitor to work since the firmware update. Everything else seems to work but it is very annoying as that’s one of the main reasons I purchased this item. This is my third Fitbit and I have read all of the suggestions, ideas, and instructions in forum etc on trying to fix this. I did call Fitbit and I got a very nice gentleman on the phone who tried to solve my problem but after half an hour he was unable to help me. He said he referred problem to his supervisor and he would be in touch with me.  It’s now almost 2 weeks and I haven’t heard a thing. Unfortunately I have given up on Fitbit and I think I’m going to ask for an Apple Watch for Christmas. 

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