Versa stopped tracking my heart rate

[hayaab]

The heart rate stopped, I can not exercise well, I did everything to improve, but I discovered that the fitbit expires after two years and does not work unfortunately, I did not find any solution to the problem of the watch. For the second time.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @hayaab. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from and how you must be feeling. 

In addition to the steps you've done so far, please try the following:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more detailed information, see: What factors can affect my heart-rate reading on my Fitbit device?

[hayaab]

I did all these steps and the clock also happened a fifth time, but the cursor slows down and then stops. I move the clock away from my hand and I see the green light and then it disappears completely, and unfortunately the heart rate does not appear at all.

The Blaze watch is the best thing so far, I thought about buying a Versa 3 or a Sens, but the price is high and I was thinking, will I face the same problem after two years or a year!!

I hope to put a solution for customers in Fitbit, because this matter loses our trust,

Moderator Edit: Merged posts

[MarreFitbit]

@hayaab I appreciate you had followed the tips and recommendations provided above. We‘re taking your comments and sentiments in regards to our products into consideration.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[hayaab]

I tried to communicate with direct chat, but nothing appears. Every time I enter and choose the chat, options appear, then nothing appears