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Versa stopped tracking my heart rate

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‎07-08-2022 08:29 - last edited on ‎07-08-2022 14:38 by Fitbit Moderator

‎07-08-2022 08:29 - last edited on ‎07-08-2022 14:38 by Fitbit Moderator

Hello!

 

My Versa 2 is no longer capturing my heart rate. There are no lights on the heart rate sensor turning on. I’m worried the sensor is dead. 😞 The device isn’t very old so I will be getting a different brand going forward if that’s the case… Which is a bummer since I’ve been happy with my Versa until now and loved my old Alta.

 

I’ve already cleaned the sensor.

I've restarted the Fitbit.

I’ve turned off and on the heart rate sensor on the Fitbit itself.

I cannot turn it on/ off in the app as it doesn’t appear to have that option anymore?

I’ve seen this issue in a few other posts but no one seems to have a solution.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-08-2022 14:39

‎07-08-2022 14:39

Hi there, @SMLacy. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from and how you must be feeling. 

 

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎07-08-2022 16:37

‎07-08-2022 16:37

Mine just started doing the same thing. I also tried all the trouble shooting and no luck. 

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‎07-08-2022 17:24 - edited ‎11-16-2023 10:51

In response to MeghanF1234

‎07-08-2022 17:24 - edited ‎11-16-2023 10:51

Hi there, @MeghanF1234. Welcome on board. Thanks for following the tips and recommendations we've provided above. 

Please feel free to contact our Support Team for further assistance. Click here to get connected.

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


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