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Versa stopped tracking my heart rate

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‎07-25-2022 12:11 - last edited on ‎07-25-2022 17:14 by Fitbit Moderator

‎07-25-2022 12:11 - last edited on ‎07-25-2022 17:14 by Fitbit Moderator

Hello folks

 

All of a sudden, my faithful Versa stopped measuring my Heart rate. It's the first model (I bought it back in 2019). It doesn't even show the green light on my wrist, or even if I am not wearing it, and I put a finger near the sensor. What I've done so far, without being able to fix it?

 

* turn the device on/off again

* turn off/on the heart monitor, and manually syncing again

* firmware upgrade (to 32.72.1.19)

* factory reset...

 

Nothing seems to work. Any idea?

 

P.S. I always wear it, for cycling, running, swimming... I usually only take it off to recharge.

 

Nothing has worked so far

 

 

Moderator Edit: Clarified subject

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‎07-25-2022 17:15 - edited ‎11-16-2023 11:13

‎07-25-2022 17:15 - edited ‎11-16-2023 11:13

Hi there, @JDCasttaneda. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎07-25-2022 17:15 - edited ‎11-16-2023 11:13

‎07-25-2022 17:15 - edited ‎11-16-2023 11:13

Hi there, @JDCasttaneda. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-31-2022 06:29 - edited ‎07-31-2022 06:29

In response to MarreFitbit

‎07-31-2022 06:29 - edited ‎07-31-2022 06:29

Thank you! I spoke with support and they solved my issue.

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