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Versa stopped tracking my heart rate

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‎08-29-2022 12:59 - last edited on ‎08-29-2022 15:35 by Fitbit Moderator

‎08-29-2022 12:59 - last edited on ‎08-29-2022 15:35 by Fitbit Moderator

My Versa 2 heart rate stopped working and it is greyed out. I have restarted it multiple times and synced it while also switching the setting off and on. nothing has worked. 

 

Moderator Edit: Clarified subject

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‎08-29-2022 16:08 - edited ‎06-24-2023 07:08

‎08-29-2022 16:08 - edited ‎06-24-2023 07:08

Hi there, @AveryStoneman. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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