Versa stopped tracking my heart rate

[Versesheart]

My heart rate was being tracked up until a week ago . Now it’s not tracking that and my sleep.. I’ve done both soft and hard reboot . And laser lights not working. I’ve cleaned the laser light section too , any advice

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Versesheart. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

In addition to the steps you've done, please try the following:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Versa, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa once again. 
• Once it's done, restart your Versa once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device?

[HappyMum1]

Hi, this has happened to me also, Versa 2 stopped tracking heart rate, then sleep. I have done all of the suggested above but it hasn’t worked. 
is there anything else I can do please?

[Rhursman]

I also am experiencing the exact same issue I have followed these steps without success. I am no longer seeing the LED light flash on the under side. So has the watch died or is there a solution??

[LeiyaraD]

I am experiencing the same issue, and have followed the same steps without success. What's going on, Fitbit?