Hi there, @RIGirl17. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa is still not tracking your heart rate. I understand your concern, I will do my best to help you with this!
As a first approach, I'd recommend trying the following steps to make sure your heart rate is working as heart rate reading is key to get your sleep data accurately:
- Switch the Heart Rate settings from On to Off and manually sync your Fitbit device. To switch the heart rate settings on your Fitbit device, from the main screen of your Fitbit device, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
- Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now"
- Next, switch it from Off to On and manually sync your Fitbit device once again.
- Once it's done, restart your Versa once again.
- Next, confirm that your Fitbit device is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the Fitbit device just above the wrist bone.
For more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?
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