Versa stopped tracking my sleep and heart rate data

[Shawner19]

All the sudden my fitbit versa won't come off main screen. It will not track my sleep or heart rate. I have googled and tried all the tips so I am trying to factory reset but can't Swipe to get to the settings page

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Shawner19. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out.

To address the screen issue,  please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Once you manage to solve the issue with the screen, I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your Versa. To do so, On your device, open the Settings app > Heart Rate > and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Fitbit device once again. 
• Once it's done, restart your Versa once again. 
• Next, confirm that your Versa is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?. Keep in mind that sleep data is also calculated by your heart rate. For more information, see Why don't I see sleep stages today?