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Versa stopped tracking my sleep and heart rate

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‎03-11-2019 10:43

‎03-11-2019 10:43

The last two nights my Versa stopped tracking my sleep and starting yesterday it does not track my heart rate.  Tried resetting my watch on the charge... nothing happens. 

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‎03-11-2019 12:26

‎03-11-2019 12:26

Hi, is the green light of the HR sensor on the back of the watch still functioning? Tracking your Sleep needs an accurate HR reading, especially  the resting HR. When your HR is not functioning properly, Sleep will either be logged wrongly or not at all. Did you restart your Versa several times in a row by pressing and holding the left and right lower buttons together untill the Fitbit logo shows and release the buttons. If no, give it a try, might needs to be done sometimes 4 to 5 times. If yes, contact Customer Support about this. 

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