Versa stopped tracking my sleep stages

[Cmbrotz]

I had been using my sleep tracking and benefitted from the information. For the past two months I have only gotten the basic sleep details. I have worked with support in chat and their solutions ranged from turning HR off and on with a quick restart to a factory reset. I spent hours trying to fix this problem with no results. I am now looking at Garmin and Samsung products. Anyone able to fix this issue? I feel like Fitbit doesn't know how to solve it.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Cmbrotz. Welcome to the Community Forums. Thanks for the details provided in your post and for trying to troubleshoot the issue with your Versa with our Support Team. We‘re taking into consideration your comments and sentiments in regards to our products and services.

In addition to the steps you've done, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

If the issue persists, please feel free to contact our team again so they can continue assisting you. 

Have a nice day. 

[Cmbrotz]

I have done or checked everything you listed here plus the restarts. It
worked consistently and then stopped working with no change in my behavior.
Should I assume it is the end of this device's functional life? Does
Fitbit have an upgrade and recycling program? I would feel better about
replacing it if I wasn't contributing to all of the plastic and e-waste
piling up everywhere.

[MarreFitbit]

@Cmbrotz Thanks for the details provided in your previous post. I totally understand where you're coming from. 

I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.