help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa stopped tracking my sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-28-2020 05:09 - last edited on ‎01-29-2020 04:42 by Fitbit Moderator

‎01-28-2020 05:09 - last edited on ‎01-29-2020 04:42 by Fitbit Moderator

My sleep was logged the first night I used it.  It has not worked since.  I've watched YouTube's and checked forums but I'm not getting an answer on how to fix it.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-29-2020 04:40

‎01-29-2020 04:40

@Bubskers, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's stopped logging and tracking your sleep. I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please restart your Versa as described in this help article. After this, check out this help article which explains how your Fitbit device tracks your sleep and make sure to follow the steps listed in order to have your sleep tracked properly.

 

Finally, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes