Versa stopped tracking my steps and heart rate data

[Kris_Ravi]

• It was working fine till last night. Since today morning, my Versa is not recording any of my steps even it's fully charged. Also Heart rate is showing blank.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Kris_Ravi. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa.

By any chance, do you use MobileTrack? If so, please note for Android users they can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack now linked to your Fitbit account you'll need to remove it in order to set up the Versa so it can start syncing again. For instructions, see How do I set up my Fitbit device? 

If the syncing difficulties persist after following the above steps, see Why won't my Fitbit device sync? 

Regarding your heart rate, I'd like you to perform the following steps below for this situation:

• Switch the Heart Rate settings from On to Off and manually sync your Versa. To switch the heart rate settings on your Versa, from the main screen of your Versa, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa once again. 
• Once it's done, restart your Versa once again. To do so, press and hold the left button for 8 seconds while it is plugged into the charging cable as if it were charging. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Hope that helps. 

[Kris_Ravi]

That worked but Now my Versa is Dead. Tried to charge it but Versa is not waking up  & not rebooting after multiple times trying to press all buttons. 

I'm very frustrated with this plz help