Versa stopped tracking sleep, mins of exercise, steps per hour and calories burned since app update

[Joolsey5671]

Hi, I updated my fitbit app 3 days ago and since then no recording sleep, minutes of exercise, steps per hour targets and calories burned  ... have restarted versa and phone. Any ideas ?

[Anthony1944]

I'm having the same problem. Also not tracking heart rate.

[sdshaw1980]

I’m having the same issue, although it is registering steps. No heart rate and no sleep recording though.

I’m surprised updating the app would cause the device itself to stop registering, but definitely seems to be a common theme.

[Jessie444]

I'm having the exact same issue! Have you got anywhere with it? 

[Anthony1944]

Problem still exists. After 10 hourly exercise periods today only 1 shows
up on the dashboard. They do show on the Versa though

[sdshaw1980]

I have performed a reboot of my verses by holding the left back button and right bottom button for 10 seconds. This has fixed the heart rate monitoring... I will have to wait until tomorrow to see if the sleep tracking works.

[Anthony1944]

Thanks for the tip. My heart rate monitor is now working. The hourly
activity readings on the Versa (5 hours so far today) are correct but
only the last 4 hours show on my android phone's Dashboard. Versa has
not recorded my sleep activity for 2 nights now.