Versa stopped tracking sleep

[Emiloly]

[update: this seems to have fixed itself, so not sure what was going on the last few days]

Hi, I was wondering if someone could help me understand why my Versa has suddenly stopped tracking sleep. The last time it worked was Thursday. I noticed that the heart rate monitor has stopped working too, but after I turned it off and on the heart rate started working again but sleep is still no longer working. Is this a software issue? Will it be fixed in a new up date? Is this related to new watch faces and app updates failing work? Any advice in what direction to go would be great received. It’s still under warranty from where I purchased it but would prefer for this resolve this myself. 

Thank you. 

[Nilkam]

When I called Fitbit about the issue the best they could tell me was that my phone was not compatible of fully compatible with the device and that that's why it wouldn't stay paired or track my sleep nap I got rid of it

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[Natwoo]

Hi. I have not had any sleep log on the versa for the past 2 nights. I use a samsung s8 and have had no issues before its just suddenly stopped working. I have tried to reset the versa, disconnected from the fitbit app and reinstalles... deleted the fitbit app and reinstalled...all to no avail. My partners is the same both stopped recording sleep on sunday evening. My phone is running on android 8 and my partners on s9 on android 9. Any advice?

[SteveM51]

Mine stopped two nites ago also.

[Jstar7474]

My sleep tracker has not been working the past 2 out of 7 days I have owned the versa.

[paisamacita]

Mine stopped as well, tried everything but the problem remains. what do we do?

[Nilkam]

Return it and go with something else I got the ticwatch that's compatible with any phone and does a heck of a lot more

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[Viable_me]

I have an S8 also and mine stopped working a couple nights ago as well. I force stopped and reset with no results. But I just now went in and updated the app and it started working again for me. It's worth a shot. Good luck.

[paisamacita]

Thank you, I just removed the device from the app and added it again, it worked.

Alina Cepeda

[whosails]

Finally got the heart rate back but not sleep. I restarted it and reset it, shut off my Apple phone, checked settings. I don’t know what to do next. The sleep feature is important to me. When it works all is great.

Help.

I have gone back to charging my old Charge which needs an update.

[Chelle52]

My Versa hasn't synced my sleep pattern since last Sunday night. I have tried rebooting the Fitbit and restarting my phone but still not syncing!

[paisamacita]

Remove the Fitbit form the app and set it up back. That did it for me

Alina Cepeda. Sent from my iPhone

[whosails]

Mine either! I have done everything the site says including deleting the app on my phone and reinstalling it. Still no go.

Patricia

Now I have been on a chat with the service people and it turns out that if your heart rate isn’t tracking it won’t track sleep. She had me turn the watch off (left and lower button until Fitbit symbol comes back then let go) and heart rate started. Now sleep should work.

[mobabs]

That worked for me. Thanks.

[whosails]

Glad to hear.

[allanseabrook]

I have the same phone and no amount of reinstalling the app or restarting the Versa made any difference. This issue started just three days ago and I suspect a bad software fix either to the app or the backend systems are the root cause. 

Since sleep monitoring is a major reason I have used Fitbit over the years, it may be time to move to a different device.

[whosails]

You must restart the Versa. Once your heart rate works again it will also track sleep.

Patricia

[Indica]

Where did you see this was fixed? It's not fixed for many of us. Why do moderators do this? Please pay attention or don't comment at all. 

[Indica]

I have the same issue as well. Turning services on and off doesn't help. Resetting both devices didn't help. Connecting via Bluetooth has been an intermittent issue for a year at least and different phones and fit bit watches. They keep saying they fix it but there's still a large part of the community suffering from products that don't work. I wish they was some sort responsiblity on the company's part. 

[kelseypaige]

Mine didn’t track last night either. Which is a bummer because I love tracking my sleep and I woke up so many times throughout last night I wanted to see what my sleep looked like. I’ve tried resetting and deleting the Fitbit app. But I’m thinking it was because my HR wasn’t being tracked. I keep my Fitbit a notch looser when I sleep so maybe that’s why it wasn’t tracking? But I’ve always done it like that and have never had an issue. Oh well, I’ll see if it does it again tonight!

[whosails]

Good luck.
Patricia