Versa stopped tracking sleep

[Rhi.R]

Bought my Versa back in January and all worked fine out of the box. Automatic sleep tracking worked perfectly until September. Since then I no longer wake up to see the stats, I only see the ‘how well did you sleep?’ tile with no sleep data. It kind of works using the manual sleep logging but wasn’t as accurate. Anyone else had this issue and managed to solve it? I’ve done numerous factory resets and updated firmware etc. Any help would be great. 

[JuanJoFitbit]

@Rhi.R Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not tracking your sleep automatically. Thank you by the way, for troubleshooting this issue before contacting our forums. Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.

You should receive an email from them soon.

Let me know if you have any doubts! 

[Dsmith1963]

Just happened to me. I’ve tried their restart a few times scenario and nothing. ☹️ Reading about a lot of people having the same problem with Fitbit repeatedly just copy and pasting the same redundant fixes and then posting it’s been solved🤦‍:female_sign:

[twinzmomma]

I recently started having the same issue with my sleep not being recorded. I’ve done all the suggested reboots, resets, adjusted the band, etc. - to no avail. After reading through dozens and dozens of forums, it doesn’t appear there is a fix for this? Very frustrating....