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Versa stopped tracking steps, HR and sleep

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‎12-12-2020 18:23 - last edited on ‎12-13-2020 16:43 by

‎12-12-2020 18:23 - last edited on ‎12-13-2020 16:43 by

Fitbit versa not tracking steps, HR and sleep. Worked perfectly fine until couple of days ago and suddenly stopped working. 

 

Tried reinstalling the app, restarted both phone and watch, factory reset the watch, changed clock face, connected to another phone and nothing worked. 

 

Please advise.

 

 

Moderator edit: subject for clarity 

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‎12-13-2020 16:40

‎12-13-2020 16:40

Welcome to the Fitbit Community, @Raghs.

 

Thanks for your troubleshooting efforts before posting in the Community. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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