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Versa stopped tracking steps and active minutes

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‎05-07-2020 09:16 - last edited on ‎05-21-2020 07:24 by Fitbit Moderator

‎05-07-2020 09:16 - last edited on ‎05-21-2020 07:24 by Fitbit Moderator

Hi All

since this morning my active minutes and steps keep decreasing. I will get to approx. 2600 then it will drop to around 1900. Active minutes gets to 10 mins then drops back to zero. This is happening all the time today. I have switched on and off etc.

Any tips please?

 

 

Moderator edit: updated subject for clarity

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‎05-21-2020 07:24

‎05-21-2020 07:24

Hi @paddycambra, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

I'd like to follow up and help you with your Fitbit Versa since it's not tracking your active minutes and steps accurately. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please restart your Versa as described in this help article. After this, check out this help page, which explains how your Fitbit device earns active minutes.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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