Versa stopped turning on and it won't reset

[Mici06]

I did the tracker update then went swimming using the tracker. When I stopped swimming the tracker wouldn’t turn off so couldn’t see anything only the tracker . Tried to reset phone wouldn’t Turn off. Left phone for 3 days then seemed to start working, then used the bike tracker and again & phone again would not stop tried again to reset but it wouldn't Now phone won’t work it’s lost time and won’t reset Very annoying!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Mici06, it's great to see you in our Fitbit Community! I'm sorry to hear that your Fitbit Versa stopped turning on and tit won't reset. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone and email. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[Alc373]

Mine won’t restart, now I can’t get it reconnected to the app because I can’t get the code on the screen. I’ve done the update. This thing is less than 9 months old!  help!!

[JuanJoFitbit]

Hi @Alc373, thank you for joining us in this thread and our Fitbit Community. Regarding the restart and connection issues that your Fitbit Versa has experienced, I got in touch with our Customer Service department and told me that they took care of your case via chat and email.

In case you have any questions, let us know.