Versa stopped turning on

[wcmadre]

My Versa stopped working. It’s been charging and still not working. I’ve tried the left and right button and holding together for about 15 seconds and hasn’t turned on.

Moderator edit: updated subject for clarity

[SunsetRunner]

Try to get it working again by pressing all thee buttons at the same time for at least 15 seconds and see what happens. Also clean the pins of your Versa and the Charger, kindest regards kuzibri

[Marrrmaduke]

@wcmadre Try performing 3-button factory reset as follows:

1. Press and hold all 3 buttons until Fitbit logo flashes. The issue is in your case, you may not be able to see it so hold the buttons for approx 15 seconds
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

If this does not help, you will have to contact Customer Support to guide you through the next steps.

[wcmadre]

I tired it and still no good. Thank you

Sent from my iPhone

[Bugba]

Mine also quit working after less then a week.

I don't think I want another Versa. Seems to be a big problem with them.

I'll probably just return it and get something else?

[Marrrmaduke · Accepted solution]

@wcmadre This might be the hardware issue. At this point I would reach out to Customer Support to guide you through the next steps. You may need a replacement device.

[wcmadre]

Thank you, I’ve tired everything and not working.

Sent from my iPhone

[Marrrmaduke]

@wcmadre Please do contact Customer Support. They are really good helping people. I am sure they will work with you to resolve this issue ASAP. Good luck!

[BeckBreck]

thank you thank you thank you!!!!!!!!!

[wcmadre]

I did contact customer support and they will send me a replacement. Thanks for your help.

Sent from my iPhone

[Marrrmaduke]

@wcmadre I am so happy you got it resolved! Let's hope for speedy delivery. 😊

[JuanJoFitbit]

@wcmadre I'm glad to hear that our Support team sent you a replacement unit. Thank you for posting the update here.

@Bugba Thank you for joining us in this thread and our Fitbit Community! I would like to follow up and would like to know more details about the issue that your Versa is experiencing. Isn't it turning on at all? Did it stop syncing your data? Is it showing anything unusual on the display?

@Marrrmaduke Thank you so much for your help my friend!

See you all later!