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Versa stopped working - Feedback about my experience

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‎01-19-2021 15:05 - last edited on ‎01-20-2021 17:03 by Fitbit Moderator

‎01-19-2021 15:05 - last edited on ‎01-20-2021 17:03 by Fitbit Moderator

So after 2 years my versa just stopped working. I tried everything that customer service as well as community recommended and nothing. 

I was offered a 35% discount on Fitbit excluding versa 3 and sense - which to me doesn’t help at all, since I would of course be getting one of the newer ones.

 

I have been a strong advocate of Fitbit- recommending to everyone religiously. Most times I’ve recommended sth to my friends they’ve bought it and loved it. 

I won’t be doing that unfortunately as I can’t repurchasing a new smart watch every 2 years - that is not the point when buying a watch in this price range. Also it broke down just a month or so after the warranty expired - of course. 

I am really disappointed and will be switching to competitor brands. 

Moderator Edit: Clarified subject

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‎01-20-2021 17:03

‎01-20-2021 17:03

Hi @JennyTzakova, welcome to the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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