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Versa stopped working after a factory reset

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‎07-22-2020 18:28 - last edited on ‎07-23-2020 08:51 by Fitbit Moderator

‎07-22-2020 18:28 - last edited on ‎07-23-2020 08:51 by Fitbit Moderator


Few days back I did a factory reset since I was facing some trouble with my versa. After the reset, it never came back to life. I tried charging it a couple of times but there was nothing on the screen; even after doing a restart (back button and lower right button). Although when I took it off the charger, after few hours when I tried to again restart the versa, it showed me a 0% battery notification. When I put it back to charging, it again turns black and shows nothing (not even the 0% notification). Not sure what is happening with the device. Can you please help?

 I left it on the charger for 5 hours , i also bought a new charging cradle, I cleaned the post , held all three buttons and nothing works.

 

Moderator Edit: Clarified subject

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‎07-23-2020 08:55

‎07-23-2020 08:55

Hi there @akatab, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's behavior after performing a Factory Reset. I appreciate all the steps you've done so far to solve the issues you've been facing with it. 

 

Since this sounds a bit more serious, I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

 

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


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‎07-23-2020 12:37

In response to MarreFitbit

‎07-23-2020 12:37

I'm also facing the same problem this time

Whenever you will find solution please email to me also at : devendrapratap.js1707@gmail.com

 

 

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