Versa stopped working after a factory reset

[anusheila]

Versa suddenly started showing wrong timing . Data also stopped syncing in iphone.Thedevice was removed from  mobile setting which was shutdown and restarted. Fitbit app was deleted/ reloaded on iphone. Versa was also shut down and put on factory resting. Versa has thereafter only displayed its logo. After putting Versa on the charger as per direction the watch is not synchronizing with iphone even after repeated attempts. Not able to contact any Fitbit customer care .Kindly help.

Moderator Edit: Clarified subject and formatting 

[MarreFitbit]

Hi there @anusheila, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's behavior after performing a factory reset. I appreciate you've already taken the time to try fixing it prior to posting here. 

We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual. However, I've seen you finally got in touch with them and they offered you some assistance to get this issue solved. If you continue having difficulties with your watch after the troubleshooting steps you were provided, please don't hesitate to reply back to your support case so they can further help you with this.

We look forward to getting you back on track. I'll be around if there's anything else I may do for you in the meantime.