Versa stopped working after a swimming

[amisingh]

Went for swimming this morning in swimming pool and after that my Versa display went off. Initially I was thinking the battery died and charged the deice for 2h but charging the device didn't made any difference and it's still not showing anything on screen.

can anyone help me here, how should we proceed in this case.

[SunsetRunner]

Hi. what cou can try is to restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. If you display still does not come on after this, contact Customer Support cause you're problably suffering from water damage. Did you dry your Versa thoroughly after swinmming, inclusing the band?? 

[JuanJoFitbit]

@amisingh Welcome to our Fitbit Community! I'll be glad to assist you with the issue that your Versa is experiencing since it won't turn on after your swimming activity.

I'd just like to know if the issue persists or if your Versa came back to life after restarting it as @SunsetRunner advised.

In addition, I'd like you to try the troubleshooting steps that are listed in this help article. It contains the restart process that @SunsetRunner shared but you can skip it if you already tried it.

Keep @SunsetRunner and me posted on the outcome! 😀

[dconley]

Same thing happened to me. Got it wet for the first time in 16 months. Gone within the hour. Tried everything.  Customer service said it shouldn't have happened,  something else must be wrong with it. Hey, but, here's 25% so you can buy a new one that probably isn't waterproof either. 

[JuanJoFitbit]

@dconley thank you for joining us in this thread.

I'm sorry to hear about the issues you experienced with your Fitbit Versa. I totally understand how you feel and I appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.

[jenny05]

That's because the Versa isn't waterproof even though they claim it is.  Several people have had the same issue.  If your band is under warranty they will sent you a new one but never take it near the water again!

[dconley]

How could the situation be improved, in this instance? I would be very
interested in improving it.

No longer under warranty, so all they will do is 25% off a new one. I could
get a better deal watching for it to go on sale somewhere else. Definitely
disappointed in the Customer Service. They even thanked me for
understanding and I have no idea why they thought I understood. That made
me even less understanding !

Moderator edit: merged reply

[AdriannaJ]

I am on a swim team and my fitbit stopped working after my third time in the pool. Now it keeps flashing the logo and draining the battery. I bought the versa because I could track my swim workouts. Trying to restart it does nothing.

[SunsetRunner]

These help articles don’t work at all. This is my girlfriend’s fourth and last Fitbit device. I originally bought her the Charge 2 and later updated her to the Versa. First time she got in water, the Versa died. Fitbit said it shouldn’t have happened and replaced it, and the new one did the same. They gave her that 25% off (an obvious ploy to get more money smh), and we planned to use it to get her the Versa 2. She wanted the limited edition rose gold (same as her old one), which of course was ineligible for the 25% (they give you like 5 models to choose from smh). So I end up buying her the limited edition one she wanted and guess what? SAME THING HAPPENED AGAIN WITH THE VERSA 2 LIMITED EDITION. She loves the functionality of her Fitbit devices, but I think I’ll just buy her an Apple Watch the next time around. I have one, and it does much better in water than any of her FOUR FITBIT DEVICES. I’m over Fitbit and so is she!

[Loganr610]

None of these steps work and the help pages have no solutions either. I’m all done with fitbit. They’re devices keep breaking on me and they offer absolutely no solutions for their faulty products. I do not recommend any Fitbit products.

I was able to reach customer service on chat today. They had me attempt to restart the device. When that didn’t work, they told me we have attempted all of our troubleshooting options and we now need to look into my warranty options. I don’t care if I have any warranty. I’m never buying Fitbit products again. This was such a joke. 

Moderator edit: merged reply