Versa stopped working after a vacation in the hot sun!

[SolangeD]

Hi, my versa started acting up while I was on vacation. I wanted to wear it while I was exercising in hot weather, but after a couple of days it stopped working, and it won't charge. I did have it in the pool on the first day, and by the end of the second day of working out with it, it started blinking on and off, and then wouldn't charge.

please help!

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @SolangeD, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing that your Fitbit Versa stopped working while you were on vacation. Thank you for providing the additional details. I recommend following the complete troubleshooting instructions in this help article: Why isn't my Fitbit device's battery charging?

Let me know if the issue persists, I'll be around.

[SolangeD]

Hi,
So I tried to reset and then I cleaned it and charged it again, when I
first put it in the charger it flashed some different languages on the
screen, and then went black. Tried to reset again but no luck.
Please let me know what I can do!
Thanks!

[LiliyaFitbit]

Thank you for your reply, @SolangeD. 

I am sorry to hear the issue persists, I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. 

Let me know if you have any questions.