Versa stopped working after going through scanner at airport

[Meahv]

I just went through the scanner at airport and my versa was fine but now it has quit altogether ????  Any ideas

Moderator edit: subject for clarity

[NellyG]

Hi @Meahv  Try restarting it a few times.  If that doesnt fix it please come back here.

Restart your tracker

[Meahv]

No luck trying to restart. 😢 Any other ideas ?

Sent from my iPhone

[NellyG]

Thanks for trying! I have flagged a moderator to come and help you

[LiliyaFitbit]

Welcome to the Fitbit Community @Meahv. It's great to see you around @NellyG.   

@Meahv I am sorry to hear your Fitbit Versa stopped working after you went through the scanner at airport. I appreciate your efforts to resolve the issue by restarting your device. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@NellyG thank you for your efforts to help. 

I'll be around if you need further assistance. 

[Sallybear1]

This must be a known issue. I've gone through the airport walk thru Scanner with my Fitbit Charge 3  many times nd it works fine, but this last time I put it in my luggage and that scanner ruined my Fit Bit... it no longer holds a charge for more than a couple of hours and the heartbeat is way off. They are two totally different scanners.

[LiliyaFitbit]

Welcome to the Fitbit Community @Sallybear1.  

Thank you for joining the conversation and sharing the details of the issue with your Charge 3 tracker after it went through the luggage scanner in the airport. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

If you have any questions, feel free to let me know.