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Versa stopped working after swimming and it's getting warm

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‎08-20-2021 10:44 - last edited on ‎08-20-2021 14:09 by Fitbit Moderator

‎08-20-2021 10:44 - last edited on ‎08-20-2021 14:09 by Fitbit Moderator

Hi,

My versa won't switch on after my swim today. It was charged overnight and fine at the pool. About 30 minutes after my swim it wouldnt sync. Then the time went incorrect. The screen kept switching on and off. Eventually the battery drained over the course of 1 hour. Iv tried to recharge but now it's overheating with no screen activity. Can you please advise Fitbit?

 

Moderator Edit: Clarified subject

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‎08-20-2021 14:11 - edited ‎08-28-2023 09:47

‎08-20-2021 14:11 - edited ‎08-28-2023 09:47

Hi there, @AnniHob. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

I've seen that you contacted our Support Team after posting here and they've already addressed your concern. If you have any further questions regarding the outcome of your case, please feel free to contact our team back so they can continue assisting you. 

Maria | Community Moderator, Fitbit


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