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Versa stopped working after swimming

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‎07-19-2019 19:10 - last edited on ‎07-20-2019 10:59 by Moderator Alum

‎07-19-2019 19:10 - last edited on ‎07-20-2019 10:59 by Moderator Alum

My Fitbit has stopped working after swimming.  I bought it from Amazon, but its past the amazon return period.  It's supposed to be able to swim with so what do I do now?

 

Moderator edit: Title

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7 REPLIES 7

‎07-19-2019 22:49

‎07-19-2019 22:49

Hi @Kittaly  I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-20-2019 10:58 - last edited on ‎03-17-2025 08:05 by Fitbit Moderator

In response to NellyG

‎07-20-2019 10:58 - last edited on ‎03-17-2025 08:05 by Fitbit Moderator

Hi @Kittaly, welcome to the Fitbit Community! I'll be glad to help you out. 

In this case, I suggest that you try restarting your Versa as described in this help article. After you have performed the restart, charge it for 2-3 hours and see if it comes back to life. Please take a look at this help article since it has a few suggestions that can help you charge your Versa.

Let me know if it worked!

Thank you for your help @NellyG!

Lucia | Community Moderator, Fitbit

Hat dir dieser Post geholfen? Bezeichne ihn als Lösung und gib mir Kudos 😄
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‎07-20-2019 11:57

‎07-20-2019 11:57

Mine is the same. I am on my third one now. Every time I go swimming the screen dies. This must be a common fault which Fitbit do not fix, I am in two minds whether to get another or just change brands...

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‎08-08-2019 20:31

In response to LuciaFitbit

‎08-08-2019 20:31

Hello - I have tried everything you suggested.  It has quite obviously stopped working because I swam with it.  It's supposed to be "waterproof" so what do I do now?

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‎08-13-2019 21:30

In response to NellyG

‎08-13-2019 21:30

Hi - I haven't had an answer to resolve this as yet.

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‎08-13-2019 21:30

In response to LuciaFitbit

‎08-13-2019 21:30

Hello.  This didn't work.

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‎08-13-2019 22:13

In response to Karen101980

‎08-13-2019 22:13

Did they replace it for you? 

 

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