Versa stopped working after swimming

[Zep1234]

I’ve had my Fitbit for a week (versa) I was hesitant to get it wet even though it is said it’s waterproof . I decided to go swimming with it today and afterward dried it off with a towel . The watch is now not working the same and buttons arnt working and I restarted it lots of time . I don’t understand what’s happening and don’t know what to do about it . 

Moderator edit: updated subject for clarity

[NellyG]

Hi @Zep1234 I have flagged a moderator to come and help you. You should be able to swim wearing your Versa - I do regularly. So it sounds as if there might be a fault with yours.

[bigfit007]

don't swim with it the same thing happen to me its dead ..the replacement want last long I went back to the charge 3 it last longer .. Im looking into the garmins they build a little bit better I think . But i do love fitbit but the watches just don't hold up to the fit world..

[MarreFitbit]

Welcome to the Community Forums @Zep1234! I'm sorry for the late response. Thanks for troubleshooting your Versa prior to contacting us.

Welcome to the Community Forums @Zep1234! Versa is swim-proof in a lake, pool, or ocean (up to 50 meters). For more information about wearing your Fitbit device, see our Wear and Care page. If your device is not syncing, I'd recommend taking a look at the article: Why won't my Fitbit device sync?

I've seen you contacted our Support Team after posting here and that they have helped you with this.

Thanks for flagging the post @NellyG.

Hey there @bigfit007! I am sorry to hear that you are going through this situation. I appreciate your feedback. I also saw that you got in touch with our team to report what happened to your Versa. Please keep an eye on your inbox for updates on your case.

Please don't hesitate to let me know if you need assistance, I'll be around and glad to help you.

[bigfit007]

@MarreFitbit

I did everything right with my fitbit versa ,This wasn't the first watch i own with fitbit i started with the charge 2 that  was more waterproof . All i did was swim in 3 feet water which was a pool the first time my versa blank out so they replaces that one , the second never seen water , the display just went out the watch still work because my step are still showing up on my phone . but for a $200 watch the display should work. but I got 25% off i should be happy i guess.  just saying

[MarreFitbit]

Hello there @bigfit007, thanks for coming back and trying the suggestions I recommended. 

As mentioned above, I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Let me know if you have any questions present.