Versa stopped working after swimming

[brbenda]

Fitbit claims that their Versa is water resistant up to 50 meters and there are swimming lap exercise functions. You'd think that this means you can swim with it, right? Wrong. Screen started to glitch after day 3 of swimming and then it died (forever). There are tons of other posts about this happening. They will not fix the Fitbit and they will not send you a new one, so don't waste your breath- if yours is damaged, just toss it and do your research on another brand.

Moderator Edit: Clarified subject & formatting 

[MarreFitbit · Accepted solution]

Hi there @brbenda, welcome to the Community Forums. I'm sorry to hear what happened to your Versa after swimming.

All Fitbit trackers and watches are water-resistant, which means they're rain-proof and splash-proof and can stand up to even the sweatiest workout. You can swim or shower with certain Fitbit devices. For more information, see: Can I swim or shower with my Fitbit device?

However, we acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

On the other hand, I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.