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Versa stopped working after swimming

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‎06-10-2020 19:15 - last edited on ‎06-29-2020 05:03 by Fitbit Moderator

‎06-10-2020 19:15 - last edited on ‎06-29-2020 05:03 by Fitbit Moderator

Wish I could post a pic.  Came out of night swim in lake and versa lit up then it was flapping.  The screen opened up but everything still attached Exposing all insides of Fitbit.  It was acting up after about 4 or so and The screen was stuck on the Fitbit diamond then turned off.  Hope this is covered.  I have never seen anything like it.  How do I reach them by phone from Toronto Canada area

 

Moderator Edit: Clarified subject

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‎06-10-2020 23:55

‎06-10-2020 23:55

The various ways of contacting customer support can be found at: contact.fitbit.com 

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‎06-29-2020 00:20

In response to SteveH

‎06-29-2020 00:20

My Versa opened up exposing its innards. I thought it was broken but stuck it together with tape. The screen is completely black but the flashy light on its underbelly was still lit so I kept it on and found it was still working as the App on my phone is still capturing my progress. What do I need to do to make it better?

I live in Doha Qatar, can someone help me with replacement?

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