Versa stopped working after swimming

[Ekior]

i've had my versa for several years and recently spent time in a 4 foot pool while visiting relatives.  my versa appears to have stopped working due to this as it became unresponsive in the pool.  i let it dry and charged it and it will not restart or factory reset.  Any ideas?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Ekior, welcome to the Community Forums. I'm sorry to hear that your Versa stopped working while you were in the pool. Thanks for the details provided in your post and for your efforts in trying to fix your watch prior to posting here. I'll be glad to continue assisting you.

Does your Versa vibrates when you connect it to the charger? Do you still see the green lights flashing on the back? If you haven't done so yet, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted.

[Ekior]

Hi, thanks for your reply. 

The versa does not vibrate when placed in the charging dock

There are no lights on in the back (and no screen activity)

I cleaned the contacts as suggested and there is no sign of life (vibration or screen activity) when placed in the dock.

I validate that the USB port on the charger was functioning

I left the watch in the dock charging for 15 minutes.

I attempted to restart the watch according to instructions provided and no signs of life were present

[MarreFitbit]

Hey @Ekior, thanks for getting back and for the update. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[Ekior]

Thanks, i will keep an eye out for the email.

[Marssia]

Hello my Fitbit versa stopped after Going swimming I tried all the steps above and my Fitbit did not work