Versa stopped working after swimming

[Ingedamaske]

Good day, 

I took a swim yesterday and since then my device is unresponsive. 

The red light was flashing vigorously for some time before the device restated itself a few times.

I managed to get it to work but this morning the device is totally unresponsive. I have tried to restart it. I have tried to charge it. There is no visible water damage or condensation. 

Please advise me on what to do.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there @Ingedamaske, welcome to the Community Forums. Thanks for troubleshooting your Versa prior to posting here. 

Did you feel any sort of vibration on your watch during the restart process? If you didn't, please try the steps below:

Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?

• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset on your Versa (before doing so, make sure to remove your watch from your Fitbit account): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. You can follow the steps to set up the device after that: How do I set up my Fitbit device?
   
   

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.