Versa stopped working after swimming

[prady32]

After one swim session, versa just died . It doesn't respond to touch. the buttons do not work. The problem is same as in the video below. 

https://youtu.be/n9Ng1BMPV3M 

How is fitbit selling versa saying it's waterproof? And how are they selling it in India without a service center, to repair the broken ones? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi @prady32, it's nice to see you around the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. Thanks for sharing the video.

Does your Versa vibrates when you connect it to the charger? Do you still see the green lights flashing on the back? If you haven't done so yet, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Note that we don't have repair centers in any country where Fitbit trackers are sold. If your tracker suffers damage while under warranty, please contact Customer Support. Discounts and replacements depend on tracker model and other factors.

I'm looking forward to your response, keep me posted.

[prady32]

Tried all of this, nothing works , it s not responding. 

What do you expect people to do when thier device breaks while swimming , buy new one ? Since you don't have any service centers

[MarreFitbit]

@prady32 I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.