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Versa stopped working after swimming

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‎08-13-2021 05:51 - last edited on ‎08-13-2021 11:51 by Fitbit Moderator

‎08-13-2021 05:51 - last edited on ‎08-13-2021 11:51 by Fitbit Moderator

Hi, my Versa stopped working after swiming  last week and it sometimes turned on but was a grey screen. But now its not doing anything and cant even update it. any ideas on what to do? I have tried reset it but still nothing.

Thanks

Ana

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-13-2021 11:52

‎08-13-2021 11:52

Hi there, @AnaS26. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

 

Please try the following steps:

 

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎08-17-2021 02:15

In response to MarreFitbit

‎08-17-2021 02:15

Hi, thank you for your reply, but my fitbit still is not turning on despite trying everything.😢

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