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Versa stopped working after swimming

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‎01-15-2022 09:54 - last edited on ‎01-16-2022 09:28 by Fitbit Moderator

‎01-15-2022 09:54 - last edited on ‎01-16-2022 09:28 by Fitbit Moderator

Hi. 

 

I used my Fitbit whilst swimming which I've always done but this week it just stopped working. This is unacceptable as the watch is suppose to be waterproof. I would like assistance in repairing it or a new watch. This is not a cheap product and I bought it because of the main feature of being waterproof.

 

Moderator Edit: Clarified subject and updated label

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5 REPLIES 5

‎01-15-2022 10:08

‎01-15-2022 10:08

Hi @FitbitUser116  which device? You posted in the Android area, but you didn't say which Fitbit you have. I can move your post to the proper area. Just so you know, there are no repairs for these devices.

Stepping in the U.S.A. since September 2013. Android 14

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‎01-15-2022 10:10

In response to Odyssey13

‎01-15-2022 10:10

Hi. Apologies for that. I am using the Fitbit Versa. I contacted the customer support agents and they asked me to try leaving it on charge for 30 minutes. If no improvement I will contact them again. 

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‎01-15-2022 10:26 - edited ‎01-15-2022 10:27

In response to FitbitUser116

‎01-15-2022 10:26 - edited ‎01-15-2022 10:27

I'll move it to the Other Versa Smartwatches forum area. 

Stepping in the U.S.A. since September 2013. Android 14

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‎01-15-2022 10:28

In response to Odyssey13

‎01-15-2022 10:28

Thank you kindly

 

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‎01-16-2022 09:45 - last edited on ‎10-21-2023 04:11 by Fitbit Moderator

In response to FitbitUser116

‎01-16-2022 09:45 - last edited on ‎10-21-2023 04:11 by Fitbit Moderator

Hi @FitbitUser116, welcome on board. @Odyssey13 Thanks for your great help!

@FitbitUser116 Thanks for bringing this to our attention, and for contacting our Support team prior to posting. Our team constantly works to improve our devices and services, and the input we receive from our members is a big part of the process. I'm sorry you've had this experience with your Versa and please know this feedback won't go unnoticed.

Aside of the suggestions shared by our team, I'd also recommend making sure your Versa is dried well and trying the steps described here. However, if the issue persists afterwards, my best advice is to get in touch with our team one more time to see what can be done to help you out. Please use this link to get connected with them via chat or phone.

See you around.

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