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Versa stopped working after swimming

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‎06-05-2022 17:58 - last edited on ‎06-06-2022 07:42 by Fitbit Moderator

‎06-05-2022 17:58 - last edited on ‎06-06-2022 07:42 by Fitbit Moderator

My versa wont restart after swimming!  I think I need to do the factory reset, but I’m scared I will lose all my synced data.  I’m on a 287 day step streak and really don’t want to lose my steps!  Help! 😭😭

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-05-2022 19:21

‎06-05-2022 19:21

I had the same problem. Ended up having to replace my fitbit.if yo have a warranty they will replace it for free

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‎06-06-2022 07:44 - edited ‎11-14-2023 08:58

In response to Lovebites73

‎06-06-2022 07:44 - edited ‎11-14-2023 08:58

Hi there, @TriciaM73. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. I understand where your concern is coming from and how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to let our team know. 

@Lovebites73 Thanks for stopping by! I'm glad to hear your Fitbit device was replaced. 🙂

See you around! 

Maria | Community Moderator, Fitbit


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