Versa stopped working after swimming

[SunsetRunner]

Hey guys,

today I was swimming with my Versa. Afterwards she was acting crazy because once she turned completely off and then she lightened up with the Fitbit symbol. But I can’t connect with my phone and I can’t switch between the different Apps on the Versa …. It just happend today … what else can I do? I just don’t want to buy a new one 💔

[AndreaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. I´m sorry to hear about your Fitbit Versa.

I noticed that you already got in touch with our team and received assistance.

Keep on visiting the forums. 

[SunsetRunner]

What is the fix for this? I had the same thing happen.

[AndreaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. I'm sorry to hear your Versa also stopped working after swimming with it.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[SunsetRunner]

Hey 

i Wrote the support via live Chat. They replied really fast. Then I explained my problem and then they wrote me an email about how can I or they solve the problem. Just write them 

[SunsetRunner]

Thanks. My Fitbit told me the battery was almost dead even though it was at
50% so I charged it and it started working again. Pretty weird🤷

[SunsetRunner]

Had the same problem but mine is actually dead😕

[AndreaFitbit]

Thanks  for getting back to us and for sharing your advise @SunsetRunner. 

@SunsetRunner, if your watch stops working again, I'd suggest contacting our Support Team. 

Keep on visiting the forums. 

[SunsetRunner]

Versa 2 is NOT waterproof. Mine died after water aerobics. It was only 3 months old. So far no response from Fitbit on replacement or refund.

[Odyssey13]

Hi @SunsetRunner  did you contact support at the link provided by Fitbit Moderator @AndreaFitbit ?

[SunsetRunner]

Was finally able to chat with them.

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you were able to chat with our team @SunsetRunner. I'm sorry to hear that your Versa 2 dies after water aerobics.

Versa series are Water-resistant to 50 meters. Please keep in touch with our team in order to get asisstance.

Thanks for your help @Odyssey13.

Keep on visiting the forums. 

[HankoC]

Support is basically useless. If it's under warranty they may send you a new one if not you're out of luck. Same thing happened to my wife's watch, it started to go into endless reboots. Contacted support the reply was "We're sorry your watch is not under warranty" They sent me a 35% discount to buy a new watch, problem is when I go to use it I get the "This code is invalid."  The difference between water resistant and water proof is that the former doesn't want to get wet but it will. Don't use these watches under water!

Long story short, I removed the face of the watch (YouTube) and the inside was wet. Dried it off and it seems to be working fine. 

[SunsetRunner]

Thanks. Since it's not working and they won't replace it, it can't hurt to
open it up.
It really burns me they keep insisting they replaced it in 2019 and I
didn't even get it til 2022.

[AndreaFitbit]

Thanks for getting back to us and for your feedback @HankoC, @SunsetRunner.

I understand that this can be very frustrating, your feedback and comments are greatly appreciated.

Keep on visiting the forums. 

[Abar22]

This happened mine also, disappointed by customer support. The only option is to buy a new watch with a discount code, even though the watch is advertised as water proof to 50m. I would prefer a repair but no offer of repair. 

[HankoC]

There's a YouTube video on how to disassemble this watch. It's fairly straight forward and easy, just be careful. I did this and found moisture in the watch, once dried it seems to be working fine. Resealed the watch face and just waiting for it to dry and my wife is back in business.

Good luck!

[SunsetRunner]

We saw it and gave it a shot. Unfortunately it didn't work. Thanks though.