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Versa stopped working after the firmware update

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‎06-04-2020 19:20 - last edited on ‎06-21-2020 17:14 by Fitbit Moderator

‎06-04-2020 19:20 - last edited on ‎06-21-2020 17:14 by Fitbit Moderator

I updated my versa tracker about a week ago and now I have had so many issues. It stopped tracking my steps, mileage, heart rate, sleep schedule, and my exercise route. The green light on the back also went out and the battery dies so much quicker than it used to! So I looked up solutions and one of the solutions was to factory reset it, and now when i went to set up the watch again my phone discovers the watch over bluetooth but wont connect to the tracker... any suggestions? 

 

Moderator Edit: Clarified subject

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‎06-21-2020 17:16 - edited ‎09-30-2023 05:34

‎06-21-2020 17:16 - edited ‎09-30-2023 05:34

Hi there @Amain1, welcome to the Community Forums. I'm sorry to hear about our Versa's behavior after the firmware update. I appreciate you've taken the time to try fixing your watch prior to posting here.

I've seen that you contacted our Support Team just right after sending your post and saw they helped you to get back on track.

Maria | Community Moderator, Fitbit


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